Refund Policy

1. Eligible Products for Refund

Since we sell perishable products, we accept refund requests only under the following circumstances:

• Defective or damaged product: If the product arrives in poor condition, with open packaging, or visible damage due to shipping.
• Order error: If we send an incorrect or different product than what was ordered.
• Lost order: If the package never arrives at its destination and the shipping carrier confirms the loss.

2. Conditions to Request a Refund

To process a refund, you must:

1. Notify us within 48 hours of receiving your order.
2. Send clear photos or videos of the damaged product, packaging, and shipping label to bigdreams420.info@gmail.com
3. Wait for our validation. If the claim is approved, we will proceed with a refund or replacement.

3. Cases Where Refunds Are Not Offered

We are unable to offer refunds in the following situations:

• If the product has been opened or used.
• If the product was not stored properly after delivery.
• If the order was placed with incorrect information provided by the customer (wrong address, incorrect product selection, etc.)
• If delivery delays were caused by the shipping carrier or circumstances beyond our control.

4. Refund Value

• Refunds are based solely on the product value, excluding shipping costs and any processing fees charged by the payment gateway used in the transaction.
• Credit or debit card processing fees are non-refundable.

5. Refund Options

• Product Replacement: If available, we can send a new product at no additional cost.
• Store Credit: We may offer store credit for future purchases.
• Refund to the Original Payment Method: If approved, the refund will be processed within 5-10 business days, depending on the bank.