Shipping Policy

Shop worry-free at Level Up. We ensure your products are packaged discreetly and safely, with odor-proof plain packaging. We ship our products in protective, discreet packaging within 24 hours of an order.

Our delivery and packing practices are designed to prevent people from seeing or smelling the contents of any order without fully opening it.

Our Discreet Shipping Process: How It Works

Products arrive at our warehouse and are prepared for shipment. We ship every product in protective packaging designed for safe delivery and storage.

  • Products are sealed in protective bags or packaging.
  • Sealed products are placed in a protective box with cushioning material.
  • The box is packed in a nondescript, plain packaging without company branding on the exterior.
  • Orders ship with our trusted shipping partners, providing reliable delivery and tracking.

Where Do We Ship?

We ship to many parts of the US. Regulations surrounding the products offered on this site are constantly changing. We ship our products into states where they are lawful.

To see what products are available in your area, please check product availability when browsing. We reserve the right to amend the list of states we ship to at our discretion. See our FDA Disclaimer for more information on state legality.

Worry-Free Ordering With Discreet Shipping

We package all orders discreetly for several reasons:

  • Privacy: Your order is shipped securely in nondescript, smell-proof packaging so you can receive your products with peace of mind.
  • Safety: Plain packaging reduces the risk of theft or unwanted attention during delivery.
  • Product protection: We take every step to ensure your order arrives in perfect condition, protected against drops, spills, and other hazards.

If an order ever doesn't reach you, please contact us so we can help resolve the situation as soon as possible.

Shipping Options & Processing

We process most orders within 24 hours. Delivery times vary depending on your location and the carrier. You will receive tracking information once your order ships.

For specific shipping fees, delivery times, and free shipping thresholds, please check the checkout page when placing your order or contact our customer service team.

FAQs on Shipping

Will my package smell or look like cannabis on delivery?

No. We package all orders to mask any odors. Shipments arrive in plain, nondescript packaging without company name or logo on the exterior (except for the required return address).

How long do orders take to arrive?

We process most orders within 24 hours. From there, delivery typically takes 3 to 7 business days depending on your location and the shipping method selected.

Can I track my order?

Yes. Once your order ships, you will receive tracking information. You can also track your order on our website.

What if my order doesn't arrive?

If your order doesn't reach you, please contact us immediately. We will work with you and the carrier to resolve the issue.

At Level Up, we strive to provide the best possible experience.

If you have any questions about shipping, we're happy to help!