Terms and Conditions

Welcome to Level Up!

By accessing our website (https://www.levelup.com) and purchasing our products, you agree to the following terms and conditions. Please read them carefully before making any purchase.

1. Eligibility

• You must be 21 years or older to purchase our products.
• By placing an order, you confirm that you meet the legal age requirement in your state or jurisdiction.

2. Product Information & Compliance

• All our hemp-based products comply with the 2018 Farm Bill, containing less than 0.3% THC on a dry-weight basis.
• It is your responsibility to understand and comply with local, state, and federal laws regarding hemp-derived products.

3. Ordering & Payment

• We accept major credit and debit cards as payment methods.
• Orders cannot be modified or canceled once processed. Please contact us within 1 hour if changes are needed.
• Prices are subject to change without notice.

4. Shipping & Delivery

• We ship orders within 1-2 business days of purchase.
• Delivery times vary based on location:
  • Standard Shipping: 3-7 business days.
  • Express Shipping: 1-3 business days.
• We are not responsible for delays caused by shipping carriers or unforeseen circumstances.

5. Returns & Refunds

• Due to the perishable nature of our products, returns are not accepted.
• Refunds or replacements are only available for:
  • Defective or damaged products (reported within 48 hours of delivery).
  • Incorrect orders (if the wrong item was shipped).
  • Lost packages confirmed by the shipping carrier.
• Refunds apply to product value only, excluding shipping fees and payment processing fees.

6. Liability Disclaimer

• Level Up is not responsible for misuse of our products.
• We make no medical claims regarding the benefits of hemp-based products. Consult a healthcare professional before use.
• We are not liable for legal consequences arising from possession or use of our products in restricted areas.

7. Privacy & Data Protection

• Your personal information is protected as outlined in our Privacy Policy below.